What is the minimum order quantity?
MOQ starts from 1 unit on selected standard models for many ready-to-order commercial refrigeration products. Custom bar and kitchen projects are quoted based on size, layout, material, and order requirements.
FAQ
Frequently asked questions
Structured answers about MOQ, lead time, export documents, customization, and certificates.
Last updated: 2026-05-29
Buyer decision guide
Find the answer by quotation stage
These FAQ groups help importers prepare product, market, document and project details before sending a quotation request.
Buying
Buying
Can I place a trial order before bulk purchasing?
Yes. Trial orders are supported for many standard commercial refrigeration products, helping overseas buyers test product quality, packaging, and export service before larger orders.
Company
Company
Are you a factory-direct manufacturer?
Yes. We are a factory-direct manufacturer of commercial refrigeration and custom bar kitchen equipment in Shandong, China. For qualified B2B buyers, we can support private-label production and coordinate factory audit requirements. We supply ready-to-order products as well as OEM/ODM custom projects based on drawings, size, logo, quantity, and destination port.
Customization
Customization
Do you support OEM and ODM customization?
Yes. Super Kitchenware supports OEM and ODM service, including custom size, logo, layout, material selection, bar counter design, beverage workstation layout, beer wall matching, and full restaurant kitchen solutions.
Can you produce based on drawings or reference photos?
Yes. For custom bar counters, bartending stations, beer wall projects, and full kitchen solutions, drawings, dimensions, floor plans, and reference photos help us review feasibility and prepare a more accurate quotation.
Can I request a quotation with only photos or drawings?
Yes. Reference photos, layout drawings, shop plans or hand sketches are useful for custom bar counters, beverage workstations, beer walls and kitchen projects. The team may still ask for final dimensions, material, logo, quantity, voltage and destination port before quoting.
How does a custom bar or kitchen project start?
Send layout drawings, reference photos, target size, material preference, logo needs, quantity, and destination port. The team will review feasibility, clarify specifications, and prepare a quotation for the custom bar counter, workstation, beer wall, or kitchen solution.
Documentation
Documentation
Can you provide certificates and export documents?
CE and LFGB related documentation can be provided where applicable. Export documents such as commercial invoice, packing list, and shipping documents can be prepared based on order requirements.
Can you support SNI, NOM, SASO, or other country-specific documents?
CE and related export documentation can be prepared where applicable. For SNI, NOM, SASO, and other market-specific requirements, the team can review documentation support based on product model, order volume, destination country, and buyer requirements.
Quotation
Quotation
What information should I send for a quotation?
Please send product name, quantity, target voltage, destination port, size requirements, logo requirements, drawings or reference photos if available. For custom projects, floor plans and layout drawings are very helpful.
What information should I include for the first quotation?
For a faster RFQ response, include product model code or product link, quantity, destination country and port, voltage, plug standard, intended use, required documents, and whether you need logo, private-label, size, or layout customization.
How should I choose a model code before asking for price?
Start from the public model codes on each product page and compare dimensions, capacity, temperature, power, voltage and refrigerant. If several models may fit, share the model codes together with your store type, available space, quantity and target market.
Shipping
Shipping
Which port do you usually ship from?
FOB Qingdao service is available. Please share your destination port, product model, quantity, and shipping requirement so the team can help review export arrangements.
How are products packed and loaded for export?
Export packaging is reviewed by product type, quantity, container plan, and destination market. Please share whether the order will ship by LCL or full container so packaging, loading space, and document details can be checked before confirmation.
Production
Production
What is the production lead time?
Standard ready-to-order items are usually reviewed for 7-15 day production windows, while fully customized bar workstations and kitchen projects are quoted case by case and generally need 30-60 days after drawings, deposit, and specifications are confirmed.
Electrical
Electrical
Can you adapt equipment to our local voltage and plug?
Yes. 110V/60Hz, 220V/50Hz, and other market requirements can be reviewed before quotation. Please share your target country, plug standard, and whether the equipment will be used in a commercial project or resale channel.
Payment
Payment
What payment terms can be discussed?
Payment terms depend on product type, customization level, and order size. For first orders, buyers normally share target product, quantity, destination port, and required documents first so the team can prepare a formal quotation and payment arrangement.
After-sales
After-sales
Do you provide warranty and spare parts support?
Warranty and spare parts support can be discussed according to the product model and order requirements. For refrigeration equipment, please confirm voltage, compressor configuration, destination market, and after-sales expectations before ordering.